Terms of Service
Last updated: [Month Day, Year]
Welcome to [Your Store Name].
These Terms of Service (“Terms”) govern your use of our website and your purchase of products from [Your Store Name] (“we,” “us,” or “our”). By accessing our website or placing an order, you agree to these Terms.
Please read them carefully before purchasing.
1. Overview
[Your Store Name] sells print-on-demand products, including apparel, accessories, and related goods.
Our products are made to order. This means that each item is produced only after your order is placed. Because of this, our return and cancellation policies are different from traditional retail stores.
2. Made-to-Order Products
All products are custom-produced after an order is submitted.
Because each product is made specifically for the customer, we generally do not accept returns, exchanges, or cancellations for reasons such as:
– Ordering the wrong size
– Change of mind
– Color differences caused by screen settings
– Preference changes after purchase
– Incorrect shipping information entered by the customer
– Minor variations in print placement, texture, or color
Please check all product details, size charts, shipping information, and order information carefully before completing your purchase.
3. Order Processing and Fulfillment
After your order is placed, it is sent to our print-on-demand fulfillment partner for production and shipping.
Production and delivery times may vary depending on the product, destination, season, carrier delays, customs processing, or other factors outside our control.
Estimated delivery dates are not guaranteed.
4. Shipping
We ship to the countries and regions shown at checkout.
The customer is responsible for providing accurate and complete shipping information. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete shipping addresses provided by the customer.
If a package is returned to sender due to an incorrect address, refusal, or failure to collect the package, additional shipping fees may apply if reshipment is possible.
5. Customs, Duties, and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may be charged by the destination country.
These charges are the customer’s responsibility unless otherwise stated at checkout.
We are not responsible for delays caused by customs processing.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery at:
[your-email@example.com]
Please include:
– Your order number
– A clear description of the issue
– Photos of the product
– Photos of the packaging, if applicable
If the issue is confirmed to be a manufacturing defect, printing error, damage, or fulfillment error, we may offer a replacement, reshipment, refund, or other appropriate solution at our discretion.
We may not be able to assist if the issue is reported after 14 days from delivery.
7. Size Issues
We provide size charts where applicable.
Because our products are made to order, we do not offer refunds or exchanges for size issues unless the item was mislabeled or the wrong product was sent.
Please review the size chart carefully before ordering.
8. Cancellations
Because orders may enter production shortly after purchase, cancellation requests are not guaranteed.
If you need to request a cancellation, contact us as soon as possible at:
[your-email@example.com]
If production has already started, we may not be able to cancel the order.
9. Refunds
Refunds are only considered in cases such as:
– Defective products
– Damaged products
– Incorrect items
– Orders lost due to confirmed fulfillment or carrier issues
Refunds are not guaranteed and are reviewed on a case-by-case basis.
If approved, refunds will be issued to the original payment method.
10. Product Images and Color Differences
Product images are for reference only.
Actual colors may vary slightly due to differences in screen settings, lighting, printing methods, fabric type, and production processes.
Minor color or placement variations are not considered defects.
11. Intellectual Property
All content on this website, including logos, product designs, text, images, graphics, and branding, is owned by [Your Store Name] or used with permission, unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or use our content without written permission.
If you believe that any content on our website infringes your copyright, trademark, or other intellectual property rights, please contact us at:
[your-email@example.com]
Please include sufficient information for us to review your claim.
12. User-Submitted Content
If our website allows you to submit content, comments, reviews, images, or custom design requests, you are responsible for ensuring that your submission does not infringe any copyright, trademark, publicity right, privacy right, or other third-party rights.
We reserve the right to refuse, remove, cancel, or reject any content or order that we believe may violate intellectual property rights, applicable laws, or our policies.
13. Prohibited Uses
You agree not to use our website or products for unlawful, harmful, abusive, fraudulent, or infringing purposes.
You may not:
– Violate any applicable law or regulation
– Infringe intellectual property rights
– Attempt to interfere with website security
– Use our website for fraudulent transactions
– Submit false or misleading information
– Resell our products in a misleading or unauthorized manner
14. Payment
All prices are shown at checkout.
We reserve the right to change product prices at any time without prior notice.
Payment must be completed before production begins.
15. Availability and Errors
We do our best to display accurate product information, pricing, and availability.
However, errors may occur. We reserve the right to correct errors, update information, cancel orders, or refuse orders if information is inaccurate or unavailable.
16. Limitation of Liability
To the fullest extent permitted by law, [Your Store Name] shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase of our products.
Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.
17. Third-Party Services
We may use third-party services for payment processing, order fulfillment, shipping, analytics, email communication, and website functionality.
These third-party services may have their own terms and policies.
We are not responsible for the actions, policies, or practices of third-party providers.
18. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
Your continued use of our website after any changes means that you accept the updated Terms.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Japan, unless otherwise required by applicable consumer protection laws in your jurisdiction.
20. Contact
If you have any questions about these Terms, please contact us at:
[Your Store Name]
Email: [your-email@example.com]
Website: [your website URL]